1. Information we collect
Account information
When you create an account, we collect your name, email address, and password (stored securely using hashing).
Fax documents
We temporarily store documents you upload for fax transmission. These are retained for up to 30 days to provide delivery confirmation and retry capabilities, after which they are permanently deleted.
Usage information
We collect information about how you use the Service, including fax history, page counts, and delivery status.
Payment information
Payment processing is handled by third-party providers (Stripe). We do not store complete credit card numbers. We retain transaction records for accounting purposes.
2. How we use your information
- To provide and maintain the Service
- To process your fax transmissions
- To send you delivery notifications and service updates
- To process payments and prevent fraud
- To respond to your inquiries and support requests
- To improve and optimize the Service
3. Information sharing
We do not sell your personal information. We may share information with:
- Service providers: Third parties who help us operate the Service (fax transmission providers, payment processors)
- Legal requirements: When required by law or to protect our rights
- Business transfers: In connection with a merger, acquisition, or sale of assets
4. Data security
We implement industry-standard security measures including:
- SSL/TLS encryption for data in transit
- Encryption of sensitive data at rest
- Regular security assessments
- Access controls and authentication
5. Data retention
We retain your data as follows:
- Account data: Until you delete your account
- Fax documents: 30 days after transmission
- Transaction history: 7 years for tax and legal compliance
- Usage logs: 90 days
6. Your rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Opt out of marketing communications
7. Cookies
We use essential cookies for authentication and session management. We do not use third-party tracking cookies for advertising purposes.
8. Children's privacy
The Service is not intended for children under 13. We do not knowingly collect information from children under 13.
9. International transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the Service.
11. Contact us
For privacy-related questions or to exercise your rights, contact us at privacy@helpmefax.com.