Skip to content
BAA available · AES-256 encrypted

HIPAA-Compliant Fax. PHI moves, your worry doesn't.

Send protected health information over fax without a machine, without paper output trays, and without losing sleep over compliance. HelpMeFax encrypts every document, logs every transmission, and signs a BAA on request.

Start free Request a BAA
What HIPAA actually requires for fax

Three things make a fax service HIPAA compliant.

  1. Encryption — PHI must be encrypted at rest (the stored file) and in transit (the upload, the preview, the transmission to the recipient). HelpMeFax uses AES-256 at rest and TLS 1.2+ end-to-end.
  2. Audit logging — Every transmission must be logged with sender, recipient, document, timestamp, and outcome. Exportable on demand for your compliance team.
  3. A signed Business Associate Agreement — Without a BAA, no third party can legally handle PHI on your behalf. We sign BAAs for healthcare providers and business associates as part of standard onboarding.
Compliance features

Built so audits are boring.

AES-256 encryption at rest

Every document stored in HelpMeFax is encrypted with AES-256 — keys are rotated and access-controlled.

TLS 1.2+ in transit

No unencrypted hops, ever — upload, preview, transmission to recipient.

Per-transmission audit log

Who sent what, when, where it went, and whether it landed. Exportable for your compliance team.

Signed BAA

Standard BAA template ready to sign — or send us yours.

Configurable retention

Match your internal HIPAA policy. 30 days to 2 years, set per plan.

Multi-user accounts with attribution

Per-user logins so the audit trail shows who actually sent each fax — not a shared inbox.

FAQ

HIPAA fax questions, answered.

Three things: encryption of PHI at rest and in transit, an audit log of every transmission, and a signed Business Associate Agreement (BAA). HelpMeFax provides all three.
Yes. We sign BAAs for healthcare providers, covered entities, and business associates. Contact support to start the BAA process — usually one business day.
Generally no. Standard email is not encrypted end-to-end and email providers will not sign BAAs covering email-to-fax forwarding. Use a dedicated HIPAA-compliant fax service.
Document retention is configurable per your plan and HIPAA policy — from 30 days on Pay As You Go up to 2 years on Enterprise. After retention expires, the document file is deleted automatically.
Yes. Multi-user accounts let your team share inbound numbers and billing while each user has their own login for audit-trail attribution — important under HIPAA.

Send PHI by fax without the machine.

Free to start. Signed BAA available on request. Encrypted, audited, retained on your policy — not ours.

Get started free Request a BAA